Privacy
Privacy information
How TP Towing handles enquiries, contact details and location sharing. You control whether to share GPS and send an SMS. Last updated: 29 October 2026.
Your information and your choices
This notice applies to TP Towing Pty Ltd and the contact options on this website. You can browse without entering your name, phone number or location. The help widget prepares an SMS for you to review. The contact form currently provides input fields and validation only; enquiry delivery is not connected.
- Information you choose to provide
- The help widget asks for your name, callback phone number and vehicle pickup location. If you share GPS, the message includes coordinates, a map link, approximate accuracy and the time the location was obtained. You can type a pickup address or landmark instead. Calls, texts and emails may also include your email address, destination, vehicle details and anything else you choose to tell us. Text messages also identify the sending number and sent time, which can differ from the callback number you type. Calls may disclose caller ID and call time. If you leave voicemail, its content and callback details are handled through the phone or voicemail service. The contact form asks for your name, phone number, optional email, pickup location, destination, vehicle make/model, crash involvement and optional timing/access details.
- GPS is optional and requested by you
- Opening the help panel, scrolling and browsing do not request your location. The widget requests a single location fix only when you press “Share my GPS location”. Your browser controls permission and may display a prompt. GPS identifies this phone’s location; if the vehicle is elsewhere, type the vehicle’s pickup location. You can change permission in your browser or device settings, retry, use the typed-location option or call instead.
- Reviewing and sending your SMS
- “Review message” shows the message text and the destination: 0469 929 029. “Open text message” opens a draft in your own messaging app. TP Towing receives that text only if you send it there. You can edit the details first or copy them into a message yourself. Your app and mobile provider may apply their usual messaging charges and privacy practices. Preparing a draft is not a booking or confirmed dispatch.
- Contact form and sending
- The contact form currently validates your answers in the page but has no connected sending service. Completing it does not email or submit your details to TP Towing. Until sending is connected, please contact us by phone or email. The form does not request GPS or save its entries in a website database. Its privacy information will be updated when enquiry delivery is connected.
- What stays in this website
- The help widget and contact form hold entered details, and the widget holds any GPS fix in the current page’s memory. It does not save them in cookies or persistent browser storage, add them to the page address, or submit them to a website database. Closing the panel leaves the current page’s values available for editing. Closing or reloading the page usually resets these fields, but some browsers restore typed values or a previous page when you reload or go back. Browser autofill, device backups or your messaging app may independently retain contact details or drafts. “Copy details” places the message, including any GPS link, on your device clipboard; device settings control how long it remains and whether it is shared with other devices.
- How enquiry information is used
- Information you send by phone, SMS or email is used to understand and respond to your enquiry, assess the vehicle and access requirements, discuss availability and a quote, and arrange work you accept. Relevant communications may also be needed to handle follow-up questions, resolve disputes or meet applicable record-keeping obligations. Please provide only the information needed for the enquiry.
- Who receives messages and job details
- SMS messages are addressed to TP Towing’s published business number. Email enquiries go to sa.peettar@gmail.com. Your messaging service, mobile provider and email provider process communications through their own services. If you ask us to coordinate another operator or recipient for a job, relevant pickup, destination and vehicle details may need to be shared for that purpose. Do not include another person’s details unless you have a suitable reason to share them.
- Hosting, cookies and measurement
- The site is configured for Cloudflare Pages hosting. Cloudflare’s delivery and security services may process technical information such as IP addresses, routing information and device configuration when the hosted site is accessed. The website code currently adds no advertising pixels, visitor analytics scripts and serves its fonts and images locally. The contact page embeds Google Maps; loading the map connects your browser to Google. This website’s code does not set cookies. If hosting security features are enabled, Cloudflare may set security cookies according to their configuration; see Cloudflare’s cookie information. See Cloudflare’s privacy policy for its processing practices.
- Email, embedded Google Maps and overseas processing
- The published email address uses Gmail. The contact page contains an embedded Google Maps map of our Aintree base. When it loads, Google can receive your IP address, browser/device information and referral information and may use cookies or similar technologies according to your Google/browser settings and its privacy policy. The map does not receive the contents of the contact form from our code. The help widget’s location message separately contains a Google Maps link; preparing that SMS does not load a map. Opening a map link or the business-profile link uses Google’s service. Cloudflare and Google operate internationally, so provider processing may occur outside Australia, including in the United States and other locations described in their policies. Cloudflare identifies the United States and European Economic Area as primary storage regions; this is not a promise that all enquiry records are held there. See Google’s privacy policy and Cloudflare’s linked policy.
- Storage and retention after you contact us
- Once sent, your messages may remain in the business phone, email account and related service-provider systems or backups. Enquiry and job information is kept for as long as needed to respond, carry out agreed work, address follow-up matters and meet applicable business or legal obligations. Retention depends on the kind of record; this notice does not specify a single deletion deadline for every message. Contact us to ask about a particular record or to request deletion where it can be removed.
- Protecting your information
- We use enquiry information for the purposes described in this notice. You can contact us to ask how a particular record is held or who has access to it. No website, phone or messaging service can guarantee complete security. Do not send payment-card details, account passwords, PINs, identity-document copies or other unnecessary sensitive information through the help widget, SMS or email. Call if you prefer to discuss which details are needed before sharing them.
- Access, correction and deletion requests
- Email sa.peettar@gmail.com or call 0469 929 029 to ask what personal information we hold about your enquiry, request a copy, correct inaccurate details or ask for deletion. Include enough context to locate the enquiry, such as the date and the callback number you used. We may need to verify your identity before providing personal information. We will consider your request and explain any information we need to keep or cannot provide, including where applicable legal obligations affect the request.
- Privacy concerns and complaints
- Contact TP Towing using the email, phone or postal address below, explain the concern and the outcome you are seeking. We will consider the concern, seek any details needed to investigate and respond within a reasonable time. If it remains unresolved, you can ask the Office of the Australian Information Commissioner whether it can assist; its jurisdiction and complaint requirements depend on the circumstances.
- Changes to this notice
- This notice describes the current website and enquiry channels. Changes to forms, analytics, hosting or other services may require an update. The date at the top identifies the latest version. You can contact us for an explanation of how a particular enquiry or record is handled.
Contact TP Towing about privacy
For a privacy question, access or correction request, or complaint, email sa.peettar@gmail.com, call 0469 929 029, or write to TP Towing Pty Ltd at 2 Arbourton Avenue, Aintree VIC 3336. Mobile towing enquiries are taken 24/7; a privacy enquiry is not an urgent towing booking.
- Business
- TP Towing Pty Ltd
- ABN
- 91 686 956 865
- Phone
- 0469 929 029
- Mobile towing
- Mobile towing enquiries 24/7
- Base
- 2 Arbourton Avenue, Aintree VIC 3336